Refund policy

 

RETURN & REFUND POLICY

Overview

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags attached, and in its original packaging. You must also provide proof of purchase.

How to Start a Return

To initiate a return, please contact us at:

📧 susandempsey8587@outlook.com

If your return is approved, we will provide you with:

  • A return shipping address

  • Instructions on how to send your package

  • (If applicable) a return shipping label

Please note: Items sent back without first requesting a return will not be accepted.

Return shipments should be sent to:
📦 [INSERT RETURN ADDRESS]

Damages & Issues

Please inspect your order upon arrival.

If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you are unsure whether your item is eligible, please contact us.

Exchanges

The fastest way to get the item you want is to return your original item. Once the return is accepted, you can place a separate order for the replacement.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.

To qualify, the item must be:

  • Unused and unworn

  • With tags attached

  • In original packaging

  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

📧 susandempsey8587@outlook.com